Terms & Conditions
Last updated: July 21, 2025
Welcome to olami.co.ke! By using our website, you agree to the following terms and conditions. We’ve tried to keep everything clear and straightforward, but if you have any questions, feel free to reach out to us.
1. Who We Are
olami.co.ke is an online store based in Kenya, offering a wide selection of products imported from the United Kingdom — mainly quality second-hand (pre-owned) goods. Our goal is to make affordable, reliable items accessible to everyone.
2. Acceptance of Terms
By browsing or purchasing from olami.co.ke, you're confirming that you:
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Are at least 18 years old or have the permission of a guardian.
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Agree to follow the terms listed below.
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Understand that these terms may change, and it’s your responsibility to check for updates periodically.
3. Our Products
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Most of our items are second-hand, imported from the UK. These products may show signs of previous use but are tested (when applicable) and described as accurately as possible.
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We make every effort to provide clear images and honest descriptions.
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Product availability and pricing can change without notice.
Important Note:
We do not guarantee that used products are flawless. Please expect normal wear and tear. If anything is unclear, please ask before purchasing.
4. Pricing & Payment
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All prices are listed in Kenyan Shillings (KES) and include VAT where applicable.
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We accept various forms of payment including M-PESA, card, and bank transfer.
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Your order is only confirmed once payment is successfully received.
5. Shipping & Delivery
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We deliver across Kenya, with delivery times typically between 1 to 4 business days depending on your location.
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Delivery fees will be shown during checkout.
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We work with trusted local couriers, but please note that delays beyond our control can occasionally happen (e.g., weather, public holidays, courier issues).
6. Returns & Refunds
We get it — sometimes things don’t work out.
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Returns are accepted within 3 days of receiving your item, only if:
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The item was damaged in transit.
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The item is significantly different from the description.
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No returns or refunds for “change of mind” on second-hand items.
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You must contact us first before sending anything back.
7. Warranty
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Since our products are mostly second-hand, no official warranty applies unless stated otherwise.
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However, we do a basic quality check before dispatching items.
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For electronics, we offer a 72-hour testing window from delivery. If something’s wrong, let us know immediately.
8. User Conduct
By using olami.co.ke, you agree not to:
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Misuse the website or try to hack or disrupt our systems.
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Post false information or impersonate someone else.
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Use our content or images without permission.
9. Privacy
We respect your privacy. Your personal information is used only to process your order and improve our service. We don’t sell or share your data with third parties unnecessarily. For more, check our [Privacy Policy] (you can link to it if you have one).
10. Intellectual Property
Everything you see on our site — logos, images, text — belongs to olami.co.ke or our partners. Please don’t reuse it without our permission.
11. Limitation of Liability
We do our best to give you a smooth shopping experience, but we’re not liable for:
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Any damages resulting from delayed deliveries, data loss, or website downtime.
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Your use (or misuse) of second-hand products after purchase.
12. Governing Law
These terms are governed by the laws of Kenya. Any disputes will be resolved through local courts or, where possible, through mutual agreement.
13. Contact Us
Have questions or need help? We’re happy to assist.
📧 Email: support@olami.co.ke
📞 Phone: +254-720367600
📍 Office: Nairobi, Kenya
Thanks for choosing olami.co.ke!
We’re proud to bring you quality products from the UK at honest prices. Your trust means the world to us.